Site Map

Existing Customers: Changing or updating your policy
How to add a driver
How to change address details
How to change your car
How to change your van
How to change personal details
How to correct policy errors
Non-disclosed claims and convictions
Scrapping or selling your car
Existing Customers: No Claims Discount
Moving to a new insurer
Protecting your No Claims Discount
Existing Customers: Renewals
How to renew your policy
I don't want to continue my policy
I've found a better renewal price elsewhere
When will I receive my renewal?
Existing Customers: Cancelling your insurance policy
Cancelling your insurance
Existing Customers: Policy Documents
How do I tax my vehicle?
How do I receive my documents online?
Problems with my online documents
Requesting replacement documents
Where are my documents?
Existing Customers: Payments
Changing your payment dates
Making a payment
Providing Direct Debit details
Refunds
Existing Customers: Claims
How to make a claim
Windscreen claim
Existing Customers: Driving abroad
What to do when driving abroad
Existing Customers: Your Online Account
How to register your online account
What if I have not received my activation email
What if I registered but never activated my account using the link from my email
What if I forget my password
What if I forget my username
Where do I find my documents in my online account
Problems viewing the documents in my online account
General
About us
Contact us
Car insurance
Car Insurance policy documents
Existing Customers
Privacy & Cookies
Terms of Business (PDF)
Van insurance
Van Insurance policy documents
Website terms
Optional Extras: Car Insurance
Key Protection
Replacement Vehicle
Breakdown Cover
Excess Protection
Legal Expenses
Optional Extras: Van Insurance
Key Protection
Excess Protection
Breakdown Cover
Legal Expenses
Tools Cover

How can we help you?

Insurance can be confusing, so to help you through it you'll find our most common questions below.

Need something else?

Try our Existing Customers section.

Prefer to speak to a real person?

Simply call our friendly UK customer service team on 0345 194 9578. Monday to Friday 9am to 5:15pm,
Saturday 9am to 1pm.

More contact details