How to make a claim

Our dedicated Claims Helpline is available 24 hours a day, 7 days a week to help you. To report a claim, call the Claims Helpline on:

0345 122 3018   (Car Insurance or +44 161 488 3871 if calling from abroad)
0345 122 3260   (Van Insurance)
0800 174 764   (Windscreen claims)

Hopefully you'll never be involved in an accident so you'll never have to make a claim. But if you do, it pays to be prepared. Being involved in an accident can be traumatic, but you can remove some of the stress by knowing what to do if the worst happens.

If you're involved in any accident causing injury to any person or certain animals, or if other vehicles or roadside property are damaged - you must stop the vehicle. If you own the vehicle, you must give your name, address and insurance details to anyone who has a good reason for asking.

If you do not own the vehicle, you must the owners name and address and the registration number of the vehicle. If there is an injury to you, do not give your details to anyone at the scene. You must report the incident to the police within 24 hours and present your certificate of motor insurance to them within five days.

Do not apologise or admit fault at the scene of any accident.

You can help your insurer by collecting the full information of any other drivers involved, including phone numbers and the registration numbers of any vehicles. Take details of any injuries or property damage that has been caused, and details of any witnesses to the incident including any police officers that may have been called to the scene.

Don't forget to remove all personal belongings from the vehicle before it is taken away.

Taking pictures with a camera or mobile phone can help to confirm certain accident details.

How can we help you?

Insurance can be confusing, so to help you through it you'll find our most common questions below.

Need something else?

Try our Existing Customers section.

Prefer to speak to a real person?

Simply call our friendly UK customer service team on 0345 194 9578. Monday to Friday 9am to 5:15pm,
Saturday 9am to 1pm.

More contact details